Valemark terms and conditions

Last updated: 21 September 2026

Version: 2026-09-21.2 | United Kingdom and United States

These terms apply when you accept this version. They do not retrospectively change an existing booking, an earlier incident or an accrued claim. Your booking description and applicable location supplement form part of your contract.

Standard Tables: the Valemark fee is for matching and reservation arrangements. Food and drink are purchased separately from the restaurant. Select Dinners: food is included only when the booking expressly says so and identifies the included menu. Hosting: a Valemark host is included only when advertised. Safety: curation is not a criminal-record check or a guarantee of another person’s conduct. Legal rights: section 22 preserves injury and other protected claims; section 23 limits only specified ordinary financial claims. New York: Schedule B and the completed New York booking notices take priority.

Contact: contact@valemark.com. In an emergency, contact emergency services, not a customer-support inbox.

1. Who we are and what these terms cover

1.1 Valemark and Clanmark are trading names of Clanmark Ltd, a company incorporated in England and Wales with company number 16417149 and registered office at 39 Long Acre, London, Greater London, England WC2E 9LG. In these terms, “Valemark”, “we”, “us” and “our” mean that company. Contact us at contact@valemark.com or at our registered office, marked “Valemark customer services”.

1.2 These terms cover our websites and applications, accounts, online Clubs, membership subscriptions, curated group meals called Tables, events and experiences, member directories and introductions, member-created plans, and the Exchange classifieds service. “Booking” means a confirmed purchase or reservation; “Event” includes a Table. A “consumer” is an individual acting mainly outside their business or profession.

1.3 Your purchase statement or booking confirmation identifies the seller, the service, its principal features, price and currency, compulsory charges, applicable cancellation deadline and any additional event conditions. Unless a different legal seller is clearly identified before you commit, your contract is with Clanmark Ltd. A trading name, payment processor, restaurant or local representative does not itself change the seller.

1.4 We may offer different services in different places. These terms do not mean that every service is available, licensed or suitable everywhere. Activities requiring additional arrangements, including organised transport, overnight travel, water sports and other higher-risk activities, will require specific pre-booking information and, where appropriate, separate terms. We will not use a subsequently presented waiver to remove rights already acquired under your booking.

2. Your contract and the order of documents

2.1 We ask you to affirmatively accept these terms when opening an account or purchasing a service. A paid booking is accepted when we issue a confirmation, not merely an automated acknowledgement or payment authorisation. If we cannot accept a booking, we will release or refund the associated payment. A complimentary guest must accept the applicable terms personally before participating; another attendee cannot waive that guest’s legal rights.

2.2 The applicable contract comprises these terms, the service description and promises forming part of your purchase, the agreed purchase statement, any applicable location-specific schedule, and event-specific conditions disclosed before purchase. The Privacy Notice explains data use but is not a blanket consent to every form of processing or marketing.

2.3 Mandatory law prevails. Next, an applicable location-specific schedule prevails over an inconsistent core term. An expressly agreed booking condition governs its particular subject, but cannot override mandatory rights, sections 22–24 or a more protective location-specific rule. Material sales representations are not excluded merely because they appear outside this document.

2.4 We will make the applicable terms and booking information available in a form you can keep. Save your confirmation. A material new restriction on an existing booking requires a lawful basis and, where required, your agreement; otherwise your existing rights and appropriate cancellation remedies remain available.

2.5 Where you choose electronic contracting, you agree to receive the contract and legally required service notices electronically at the email address you supply, after being shown the delivery information and giving any separate consent required by law. You need an email account and a browser capable of opening, saving and printing the supplied HTML documents. Request a paper copy without a fee, update your email, or withdraw future electronic-delivery consent by contacting us. Withdrawal does not invalidate documents already properly delivered or cancel an existing paid service. After withdrawal, we will provide future legally required contract notices on paper without a fee; you may need to use customer services to arrange a later purchase on paper. An acceptance record is evidence of the transaction, not conclusive proof against you.

3. Eligibility, identity and account security

3.1 You must be at least 18 and have reached the age required to contract in your jurisdiction. A higher lawful minimum age imposed by a venue or particular activity will be disclosed before booking. Alcohol may be consumed only at the lawful local age, which is 21 in the United States. No person may buy, supply or consume alcohol contrary to the applicable local rules. Minors may not attend unless an event is expressly advertised and separately organised for them with appropriate arrangements.

3.2 Give accurate information about your identity, age and any eligibility criteria relevant to the service. Do not impersonate someone, create deceptive duplicate accounts, conceal a previous exclusion to regain access, or lend an account or admission credential. Tell us about changes that materially affect your booking or eligibility. We may request proportionate evidence and refuse access where eligibility cannot reasonably be established.

3.3 Keep your login credentials secure and notify us of suspected account compromise. You are responsible for misuse you authorise or cause through a failure to take reasonable care, not automatically for every unauthorised act on an account or for a failure attributable to our systems.

3.4 Membership, a nomination or admission to a Club is not ownership of premises, an investment, employment, an agency appointment or a guarantee of social standing. We may apply published membership criteria and reasonable conduct standards, subject to anti-discrimination, accessibility and other applicable laws.

4. The service we supply and the restaurant’s separate role

4.1 Standard Tables. Unless the booking expressly identifies an included meal, your Valemark fee pays for our group matching, table composition and dinner-reservation arrangements, including the administration described in the offer. It does not pay for food or drink. You contract with and pay the restaurant directly for what you order or expressly agree to share. We supply the arrangement service, rather than preparing or serving your meal.

4.2 The restaurant operates its premises and controls its kitchen, staff, food preparation, allergen information and lawful alcohol service. Those are its own responsibilities. This allocation does not exclude a duty that applies to Valemark because of our own venue selection, communications, arrangements, conduct or an obligation imposed by law.

4.3 Select Dinners and other meal-inclusive Events. Where the booking says the price includes food, the described meal is part of your purchase from Valemark unless a different seller and genuine agency arrangement are expressly identified and agreed before payment. The restaurant prepares and serves the meal, but we remain responsible for our own contractual obligations, including the included meal and people used to perform those obligations. We cannot treat that purchase as a booking-only fee after the fact. Drinks, service charges and extras are included only to the extent expressly stated before payment.

4.4 Other Valemark Events. We provide the organisation and any included services actually described. An independently supplied activity and its seller must be identified before you contract with that seller. A later supplier waiver does not silently remove rights under an existing Valemark booking. We remain responsible for our own duties and for people for whom the law makes us responsible.

4.5 Independent member Plans. A plan genuinely arranged by a member and clearly labelled as such is not a Valemark-organised Event merely because it appears in a Club. The member is responsible for what they undertake to arrange, and Valemark remains responsible for its own platform service and duties. The actual facts, not a label alone, determine the legal relationship.

4.6 An ordinary member or sponsor has no authority merely through membership to bind Valemark, guarantee someone’s safety, supply alcohol or transport on our behalf, or promise compensation. We remain responsible for authority we actually give or lead you reasonably to believe we have given.

5. Matching, admission and the limits of verification

5.1 Our matching and composition processes, which may use staff judgement and software as accurately described in the offer, aim to support enjoyable conversation and relevant connections. Unless expressly promised in your purchase, we do not guarantee a particular individual, exact age or gender balance, compatibility, friendship, romance, a business opportunity, repeat meetings or another participant’s attendance. Express minimum-referral commitments and location-specific rights take priority.

5.2 “Curated”, “matched”, “nominated”, “approved”, “verified” and similar descriptions do not mean that a person is free of criminal history or poses no risk. Any identity or eligibility check has the scope stated when the check or badge is described. Valemark does not carry out criminal-record checks on every participant. An identity, affiliation or payment check is not a criminal-record check. Do not interpret community membership, professional status or a shared acquaintance as a safety guarantee.

5.3 Checks, where used, may be incomplete, become outdated or fail to detect misconduct. We may make lawful, proportionate checks or request information when considering admission or a safety concern. This does not displace an express promise we have made, a duty of reasonable care, or a mandatory screening or disclosure obligation.

5.4 We cannot control every interaction or continuously supervise every participant. A Valemark host is included only when expressly identified in the booking description. Standard unhosted Tables have no Valemark representative supervising the group in person; this is also disclosed before payment. A member attending the same Event is not necessarily a host, security officer or medical professional. We do not provide an emergency-response service.

6. Tables, reservations and attendance

6.1 The advertised service identifies the expected group format, area, date, time and any included hosting. A Table is a group introduction and reserved place, not an exclusive or private dining room unless the description expressly says so. Final venue details may follow at the time disclosed before purchase. We may make reasonable non-material adjustments to seating and composition, including following cancellations, accessibility needs or safety concerns. Material changes are dealt with under section 10.

6.2 Arrive punctually and follow reasonable venue and host instructions. Contact us or the venue if delayed. A disclosed late-arrival limit may mean that joining the group is no longer practicable, but we will consider the circumstances and your statutory rights. Do not bring an unregistered companion or substitute attendee without approval; reasonable support-person and accessibility arrangements will be considered separately.

6.3 A reservation is personal and may not be resold, commercially transferred or duplicated. An approved replacement must meet applicable eligibility requirements and personally accept the terms. We may decline substitutions that undermine the composition or safety of a group, subject to applicable law.

6.4 Where your membership includes seats, each Event still requires a confirmed reservation. Any capacity restrictions, exclusions and booking limits must be disclosed in the offer. We will not introduce an undisclosed numerical limit to defeat an existing express promise of included or unlimited seats. No-shows and repeated late cancellations may lead to proportionate future-booking restrictions after notice, rather than undisclosed monetary penalties.

7. Prices, meals, restaurant bills and payments

7.1 Before payment, we will show the price and currency, compulsory Valemark charges and taxes as required by law, the service purchased, and what is excluded. For a Standard Table, we will give the restaurant price range or budget information available to us. Any compulsory menu, minimum spend or service charge that applies must be clearly disclosed before booking and must be lawful. For New York covered services, Schedule B prohibits compulsory ancillary purchases and takes priority. Optional extras need your agreement.

7.2 For Standard Tables, food, drinks, tips, restaurant service charges, transport and accommodation are not included. Restaurant estimates are not guaranteed prices unless expressly described as fixed. Check the menu and charges before ordering. Alcohol is always optional. You do not pay the restaurant for Valemark’s matching service.

7.3 For meal-inclusive Select Dinners, the booking must describe the included meal and every compulsory charge. Optional drinks and extras ordered outside that package are your responsibility. A restaurant cannot turn an advertised included meal into an additional charge payable by you. Tell us promptly if an included item is being charged again; your legal rights do not depend on reporting at the table.

7.4 You are responsible for what you order or expressly agree to share, not automatically for another guest’s unpaid bill or damage. Agree shared orders and bill splitting before ordering. We do not guarantee another guest’s payment. If the restaurant needs a deposit or card guarantee, any obligation we propose to place on you must be disclosed, separately authorised and lawful before it is incurred.

7.5 A payment provider may process Valemark’s own charges and authorised subscriptions. This does not create escrow or a payment guarantee for private Exchange transactions. Your bank controls any currency-conversion charges it imposes. We will not debit an unspecified damage, no-show or misconduct fee merely because a card is stored.

7.6 An obvious pricing error may be corrected before acceptance. After confirmation, a correction requires a lawful basis and your agreement where required; we will not simply debit a higher amount. Payment-dispute, refund and chargeback rights provided by law remain available. We may contest a disputed payment by providing accurate evidence, not impose a penalty for using a lawful dispute process.

8. Membership subscriptions and renewal

8.1 Your purchase statement shows the membership benefits, initial term, price, payment interval, any minimum commitment, renewal arrangement and cancellation method. Paying monthly does not imply a year-long commitment unless that commitment is prominently stated and lawfully agreed. A one-off purchase does not create a subscription.

8.2 Automatic renewal requires your affirmative agreement to clearly disclosed recurring-payment terms. Unless those terms say otherwise, renewal is for the same length of term. We will provide a confirmation you can keep and the renewal, trial-expiry and change notices required by law. Optional marketing permission is separate.

8.3 Cancel future renewal through the account cancellation control or by emailing contact@valemark.com from, or identifying, your registered account. We also accept any cancellation method required by law. We will not make you telephone to cancel an online enrolment, require a retention conversation, or insist that you give a reason. Reasonable identity checks must not obstruct cancellation.

8.4 Ordinarily, cancellation of renewal leaves your membership active until the end of the paid period, with no further renewal charge. A cooling-off right, qualifying relocation, statutory hold, our breach or another legal entitlement may instead require immediate termination, a refund or another remedy. Deleting an app does not by itself communicate cancellation; an account-deletion request made to us will also be treated as a request to stop future renewal.

8.5 Existing expressly promised price guarantees and free Club entitlements remain binding on their stated conditions. We will not use a general variation or convenience-termination clause simply to evade them. For a plan without such a guarantee, a proposed price or material benefit change will be notified in advance and take effect only as permitted by law; any required fresh consent will be obtained before charging.

8.6 Membership is personal. Unused monthly benefits do not accumulate unless the offer says they do, but that rule does not justify non-provision of promised services. Cancelling a paid membership does not ordinarily cancel a separate free account or Club access, subject to eligibility, your instructions, section 21 and applicable data-handling requirements, including Schedule B.

9. Cancellation by you and no-shows

9.1 Standard Thursday Tables: you may cancel for a full refund of the Valemark booking fee until 23:59 in the venue’s local time on the immediately preceding Tuesday. A more favourable promise made when you booked prevails. Other Standard Tables: the default free-cancellation deadline is 48 hours before the scheduled start, unless a different lawful deadline is prominently agreed before payment. Every checkout must display the exact applicable date, time and time zone.

9.2 Meal-inclusive Select Dinners and other Events: the booking shows the cancellation deadline and the charges, if any, that apply after it. These may reflect a committed meal or supplier cost as well as our organisation work. If no cancellation restriction was properly disclosed before purchase, an unused booking may be cancelled before its start for a refund of the Valemark payment.

9.3 After the applicable deadline, there is normally no discretionary refund for a change of mind or a no-show to the extent that the contracted service has been supplied or we have a lawful right to retain the fee. For UK consumers, any cancellation deduction will be limited to what the law permits, including reasonable net loss where applicable, taking account of costs saved and money recovered by replacing the booking. We will not recover the same loss twice. We do not treat all services as completed merely because payment was taken or an automated match was generated.

9.4 Statutory cooling-off rights, our failure to supply, material changes and applicable New York rights override a no-refund policy. You need not accept credit instead of a money refund where a money refund is due. Illness or travel disruption does not by itself create an additional contractual right to a refund, although we may offer flexibility and will honour statutory rights.

9.5 Cancel using the account booking control or contact@valemark.com, identifying the booking. A clear cancellation message is enough unless an applicable law preserves a specific additional route. We record when it is received, not when an employee later reads it. We will confirm cancellation. Approved substitutes must meet the entry requirements and accept the terms themselves; resale and unapproved substitutions are not allowed.

9.6 For an included membership seat, timely cancellation restores the booking opportunity according to the plan; it does not create a cash refund for a seat not separately charged. Repeated no-shows or late cancellations may lead to proportionate advance-booking restrictions after notice. No undisclosed extra fee applies. Restrictions cannot defeat a paid membership’s principal benefits without an appropriate remedy.

9.7 We will make refunds due within 14 days after entitlement is established, or a shorter deadline required by law. Schedule A measures UK cooling-off refunds from notification of cancellation. Schedule B’s New York refund deadlines apply to covered purchases. Refunds normally use the original payment method, without an unauthorised processing deduction.

10. Cancellation or material changes by us

10.1 We may cancel or change an Event where attendance is insufficient, the venue is unavailable, a supplier fails, conditions are unsafe, law requires it, or another reasonable operational necessity arises. We will notify you as soon as reasonably practicable and try to limit disruption.

10.2 If we cancel the purchased service or cannot seat you as agreed, we will refund the fee for the unprovided service. You may choose an alternative or credit instead, but it will not be imposed. For an included membership Event, we will offer a suitable alternative or restore the benefit and provide any refund or price reduction legally due for failure to supply the membership service.

10.3 A material change includes a change of date, a substantial time or geographical change, or removal of a principal feature you paid for. You may reject such a change and obtain the appropriate refund rather than being required to accept an inferior substitute. A reasonable adjustment to individual participants is not normally material unless it defeats a specific promise or minimum requirement.

10.4 Events outside our reasonable control may excuse performance only to the extent the applicable law permits. They do not automatically entitle us to retain payment for services not supplied. We remain responsible for reasonable mitigation and for remedies which cannot lawfully be excluded.

10.5 Do not assume an Event booking insures independent travel or other arrangements. Recoverability of additional loss depends on the contract, foreseeability, causation and applicable law; this paragraph does not remove a remedy arising from our breach.

11. Conduct, consent and prohibited behaviour

11.1 These rules apply on our services, at Events, and to related communications or conduct which reasonably affects the safety of the community. Treat others with dignity and respect their boundaries. Membership, flirting, a shared meal, accepting a drink or sharing contact details is not consent to physical or sexual contact.

11.2 We prohibit sexual assault, sexual harassment, unwanted touching, coercion, intimidation, stalking, threats, violence, exploitation, drink or food tampering, spiking, non-consensual intimate images including manipulated images, and retaliation against a person who raises a concern. Consent must be freely given, specific and ongoing; it can be withdrawn. Silence or incapacity is not consent.

11.3 We also prohibit fraud, theft, impersonation, discriminatory abuse, doxxing, deliberate exposure of private information, commercial spam, unlawful solicitation, coercive recruitment, scams, and deliberately bypassing a block or exclusion. Do not pressure another member to give money, invest, lend, disclose sensitive information or continue an unwanted interaction.

11.4 Do not bring weapons to our Events, except where a prohibition is itself unlawful or an authorised on-duty official is legally entitled to carry. Do not bring or supply illegal drugs, interfere with food or drinks, supply alcohol unlawfully, or behave in a way that creates a material safety risk. Venue rules may impose additional lawful restrictions.

11.5 Respect reasonable conversation and privacy rules. A “phones away” rule never prevents an emergency call, accessibility use, preserving evidence lawfully, or seeking help. Confidentiality never prevents a protected report or disclosure under section 19. Leaving an Event because you feel unsafe does not waive any claim or entitlement.

12. Safety concerns, reports and protective action

12.1 In an emergency, contact the emergency services and venue staff rather than relying on the platform: 999 or 112 in the UK, and 911 in the US. Our ordinary email and messaging channels are not emergency dispatch services. Use any Event-specific assistance channel shown in your booking as an additional route.

12.2 Report a safety concern to contact@valemark.com, using “Safety concern” in the subject where practical. Provide enough information to identify the incident, account or booking and a safe way to contact you. Do not send unlawful imagery or put yourself at risk to collect evidence. You may seek help, report to police or another authority, or take legal action without first reporting to us.

12.3 There is no contractual deadline after which an assault, harassment or other safety report is invalid. We will not require a conviction, a police report or confrontation with the other person before considering protective action. We may restrict contact, separate participants, suspend access or remove a person while assessing a credible concern. Such a step is not a finding of criminal guilt.

12.4 We will handle reports with reasonable care, limit access to those who need it and respond proportionately. We cannot promise absolute confidentiality or a particular investigative outcome. We may need to share information lawfully with affected people, a venue, advisers, insurers, regulators or authorities, and will observe applicable consent, data-protection and disclosure requirements.

12.5 You must not knowingly fabricate evidence, deliberately make a report you know is false, intimidate a witness or obstruct a lawful investigation. A report made honestly is not misconduct merely because it is disputed, cannot be proved or does not result in action. We will not make access to a refund or support conditional on withdrawing an honest complaint or signing a liability release.

13. Food, alcohol, health and accessibility

13.1 Tell us about relevant access needs or dietary requirements through the booking route provided, and communicate food allergies directly to the restaurant before ordering. For a Select Dinner, tell us before purchase about any essential accommodation that needs confirmation for the included menu. If you disclose a requirement later, we will consider it reasonably but cannot promise that a supplier can change an already committed menu. Do not assume that a matching preference is a confirmed allergy arrangement. We will take reasonable care in services we undertake, including transmitting information we have agreed to pass on, but cannot promise an allergen-free environment unless that specific promise has been made.

13.2 Ask the supplier to confirm ingredients, preparation and cross-contact arrangements. If it cannot safely accommodate an essential requirement, do not consume the item. Contact us about an appropriate alternative or any remedy due where an agreed requirement cannot be delivered. You do not waive rights against us or a supplier by disclosing an allergy or attending.

13.3 Alcohol is optional. No member may pressure anyone to drink, tamper with a drink, supply alcohol unlawfully or undermine a server’s refusal of service. Follow age restrictions and reasonable service decisions. We may refuse admission or require departure where intoxication or behaviour presents a material risk. Valemark members and unauthorised hosts may not sell, distribute or arrange an informal alcohol service under our name. Any Valemark-provided alcohol service must be expressly arranged through an appropriately authorised provider.

13.4 Disclose only health information reasonably needed for the accommodation you request; we do not require a general medical history. We will consider reasonable adjustments and communicate any essential activity requirements before booking where practicable. We are not a healthcare provider and do not give medical clearance to participate.

13.5 Do not attend while subject to an applicable legal isolation requirement or where attendance would knowingly create a serious, avoidable health risk to others. This is not a warranty of perfect health. Applicable disability and consumer rights remain protected.

14. Travel, private meetings and event boundaries

14.1 Unless included in the booking, arrange your own transport and check the venue, route and return options. An attendee offering a lift does not become an authorised Valemark driver. We do not certify that attendee’s driving, insurance or vehicle. An actual transport service arranged or sold by us will be identified separately.

14.2 Personal relationships, independently arranged later meetings and private invitations are not supervised or guaranteed by Valemark merely because people first met through us. If we actually arrange, direct, promote or sell a continuation of an Event, calling it an “after-party” or “unofficial” does not remove our legal responsibilities.

14.3 Use reasonable caution with unfamiliar people, meet initially in a busy public place, tell someone you trust your plans, and retain independent travel arrangements. Do not disclose private contact, home, workplace or financial details under pressure or in an initial public profile. These are safety recommendations, not conditions of receiving protection or compensation. Responsibility for an assault rests with the perpetrator and anyone else legally responsible, not with a victim for disregarding advice.

15. Clubs, stewards and member-created plans

15.1 Each Club may have clear eligibility and participation rules consistent with these terms. Admission is not an endorsement by a university, employer, neighbourhood association or other institution unless expressly stated. No member has a right to demand access to another member or to a particular group composition.

15.2 Member organisers must identify themselves and accurately describe the plan, costs, venue, accessibility and their own role. They must obtain permission to use premises and comply with applicable rules. A member may not describe a plan as hosted, insured, vetted or approved by Valemark without express authority.

15.3 Paid public events, private-home events offered commercially, overnight trips, organised transport, alcohol sales, higher-risk activities and regulated services may not be organised under Valemark branding or sold through member tools without our prior written approval and any required separate arrangements. Approval alone is not a substitute for legal permissions or insurance and does not determine the legal relationship by itself.

15.4 Stewards may moderate within the powers we give them. We may withdraw those powers or replace a steward. A person engaged to provide our services is not exempted from our responsibilities simply by being called a volunteer, steward or independent contractor.

15.5 A sponsor must be honest about how they know an invitee and must not facilitate evasion of a safety exclusion. Sponsorship alone does not make the sponsor a guarantor of another adult’s conduct or automatically liable for that person’s wrongdoing. We may act against the sponsor for the sponsor’s own dishonesty, assistance in misconduct or other breach.

16. Exchange and member-to-member transactions

16.1 Unless a listing expressly states that we are the seller or contracting provider, the Exchange is a facility for members to advertise and communicate. Any resulting sale, letting or service agreement is between the identified parties. We do not hold their transaction funds, provide escrow, insure performance or guarantee payment merely by hosting the listing.

16.2 A seller must have authority to provide the item or service, describe it accurately, disclose material defects and charges, and comply with the legal duties applicable to that seller. Commercial sellers must not present themselves as private sellers. A buyer must make their own appropriate enquiries and use a suitable payment method.

16.3 Do not list illegal, stolen or counterfeit goods, weapons, controlled drugs, sexual services, fraudulent investments, or regulated activities for which required permissions are absent. We may restrict additional categories on reasonable notice, or immediately for legal or safety reasons.

16.4 Membership and a recommendation are not professional checks of a childcare provider, domestic worker, accommodation, investment or other regulated or sensitive service. We are not undertaking recruitment screening, regulated advice, property brokerage or professional certification unless separately and expressly contracted to do so. Any role the law actually assigns to us remains unaffected.

16.5 We may remove misleading listings, restrict risky transactions and help members communicate, but do not promise to resolve every private dispute or recover money. Nothing releases us from liability for our own wrongful acts, legally actionable representations or other non-excludable duties.

17. Content, platform access and intellectual property

17.1 You retain ownership of content you provide. You give us a non-exclusive, royalty-free permission to host, reproduce, format and display that content only as reasonably necessary to operate the services you use, implement your chosen visibility, provide support, moderate and meet legal obligations. We may permit service providers to do the same on our behalf. This is not a transfer of copyright or an unlimited advertising licence.

17.2 That operational permission ends when the relevant content is deleted, except for lawful retention, technically necessary restricted backups, or copies another user independently holds, in each case subject to mandatory deletion rules and our Privacy Notice. Schedule B overrides any inconsistent retention provision. We need separate permission or another valid legal basis for promotional use of identifiable people or private content.

17.3 Do not upload content you have no right to use or disclose, infringe intellectual property, impersonate others, introduce malicious code, scrape member data, bypass access controls, or use automated extraction or messaging without authorisation. We own or license our platform design, branding and other proprietary materials; normal permitted use does not transfer those rights to you.

17.4 We may carry out reasonable maintenance and security changes and remove unlawful or harmful content. We do not guarantee uninterrupted availability, but will exercise the care required by law and provide applicable remedies for failure to supply a paid service. A general technical disclaimer does not override an express functionality promise.

17.5 Send a content or rights complaint to contact@valemark.com with the location of the material and enough information to understand the issue. We may seek clarification without obstructing a statutory takedown process. Our Safety and Reporting page explains the process and is accessible without membership. You may report a safety or content issue without using special wording. For a non-consensual intimate-image removal request, supply your contact information, a signature (including a typed electronic signature), enough information to locate the content, and a brief statement of your good-faith belief that it was shared without the depicted person’s consent, including any relevant facts. An authorised representative may act. Do not attach or circulate the intimate image itself. Where applicable law requires removal within 48 hours after a valid request, we will meet that deadline and make the required reasonable efforts to identify and remove known identical copies. Other lawful reporting, removal and appeal rights remain available.

18. Personal information, contact sharing and photographs

18.1 Our Privacy Notice and any relevant collection notice explain what we collect, why, the applicable legal basis, recipients, international handling, retention and your choices. Agreement to these terms is not consent to all sensitive-data processing, background screening, marketing or sharing of your contact details.

18.2 We will explain profile and directory visibility and obtain any required permission before sharing private information. A match does not automatically authorise us to disclose a telephone number, email address, questionnaire answer, complaint or precise location to another member. Joining a third-party messaging group may expose your number or profile to its members; that consequence must be made clear before you join.

18.3 Do not photograph, record, publish or identify another attendee without the permission legally required. Respect objections to being included in an image. Any official photography will be disclosed, with an appropriate consent or other lawful arrangement. Paying for or attending an Event does not itself grant an unrestricted right to use your likeness in advertising.

18.4 We may keep and use information needed to handle complaints and establish, exercise or defend legal claims only where lawful, with appropriate access and retention limits. We will comply with applicable deletion duties and lawful preservation requirements. No provision authorises indiscriminate retention of sensitive allegations or disclosure of a complainant’s identity.

19. Confidentiality, reviews and protected disclosures

19.1 Respect the privacy of non-public conversations, member directories and information shared in confidence. Do not publish another person’s private financial, health or contact information, distribute a directory, or exploit information obtained through the community for an unauthorised purpose.

19.2 This obligation does not prohibit reporting suspected crime, assault, harassment, discrimination or another safety concern; contacting police, regulators or a court; obtaining legal, medical, therapeutic or confidential personal support; cooperating with an investigation; complying with law; or making any other legally protected disclosure. It does not require prior permission from Valemark or the person concerned.

19.3 You may give an honest review of Valemark and describe your own experience. We do not require a non-disparagement promise, ownership of your review or a penalty for a negative opinion. Privacy obligations must not be used as a pretext to suppress a protected report or review. Defamation, unlawful disclosure and knowingly fabricated allegations remain subject to the ordinary law.

19.4 We cannot guarantee that every member will respect confidentiality. That limitation does not relieve us of duties relating to our own handling of information or our response to a known breach.

20. Removal, suspension and ending membership

20.1 We may refuse a booking, restrict communication, remove content, suspend an account or require a person to leave where we reasonably consider it necessary because of a serious or repeated breach, credible safety concern, fraud, non-payment, unlawful conduct or a legal obligation. We need not wait for a criminal conviction or give advance notice where doing so would increase risk, compromise an investigation or be impracticable.

20.2 Decisions must not be based on an unlawful discriminatory ground or retaliation for an honest complaint, protected disclosure or exercise of consumer rights. We may use proportionate interim restrictions without prejudging disputed facts.

20.3 Where reasonably possible and lawful, we will explain the substance of the decision and permit a request for review at contact@valemark.com. We may withhold information which would unlawfully identify a complainant, endanger someone, breach another person’s rights or prejudice an investigation. Review does not guarantee reinstatement or continued access while it occurs.

20.4 If we end a service for our convenience, we will give reasonable notice and refund unused prepaid service fees. If we end it for your breach, we may retain or recover only amounts justified by the service already supplied and recoverable loss under applicable law, not an automatic forfeiture of all prepaid fees. We will stop future subscription charges when the paid contract ends.

20.5 Event removal for misconduct does not normally require the venue to continue serving you. Any refund is assessed under the agreed terms and law, taking account of the service supplied and the reasons for removal. Leaving to escape a safety risk or making a complaint is not, by itself, misconduct.

21. Closing accounts and survival

21.1 You may request account closure by contacting us or using an available account-deletion control. We may retain only information and records lawfully needed, subject to any stricter requirement in Schedule B. Account closure ends future renewal as described in section 8 but does not silently cancel an unrelated confirmed booking without informing you of its status.

21.2 Rights and obligations which by their nature should survive do so, including payment for services already supplied, lawful confidentiality, intellectual-property protections, liability provisions and applicable dispute arrangements. They do not survive so as to negate a statutory deletion, cancellation or other consumer right.

22. Responsibility which is not excluded or capped

22.1 Nothing in these terms excludes, releases or limits liability for death or personal injury; sexual assault or sexual harassment; fraud or fraudulent misrepresentation; intentional wrongdoing, recklessness or gross negligence; or any other liability or remedy which applicable law does not permit us to exclude or limit. This applies to the extent that liability is legally attributable to us or to a person for whom the law makes us responsible.

22.2 In particular, no liability exclusion, financial cap, customer indemnity, confidentiality obligation or acknowledgement of risk is intended to defeat a claim about such matters. Statutory refunds, non-waivable consumer remedies, data-protection rights and other protected rights remain available.

22.3 These terms do not make Valemark an insurer of every participant or impose liability merely because people met through our services. A claim still depends on the applicable legal requirements, including duty, breach, causation and loss where relevant. We retain lawful defences and rights of contribution or recovery against a person actually responsible.

22.4 Participation acknowledges the ordinary uncertainties of meeting people and attending activities. It does not mean that you consent to criminal conduct, assume the risk of someone assaulting you, excuse a breach of our duty of care, or release a person from a claim for their wrongdoing.

23. Limits on ordinary financial liability

23.1 UK consumers. We are responsible for reasonably foreseeable loss caused by our breach or failure to exercise the care and skill required by law. We do not exclude the reasonable-care-and-skill obligation, statutory remedies, or the responsibilities in section 22. We are not responsible for loss caused solely by an independent person where we have not breached a duty and the law does not otherwise make us responsible.

23.2 Our services are supplied for personal, not commercial, use. We do not undertake responsibility for profits from a business venture, commercial opportunities or business interruption that we did not agree to support. This does not reclassify personal losses as business losses to avoid liability, or exclude a mandatory remedy.

23.3 US consumers: a limited contractual financial cap. For ordinary breach-of-contract claims seeking only economic loss, our aggregate liability under the affected contract is limited to the greater of US$250 and the fees you paid or owe Valemark under that contract for the preceding 12 months, including any price paid earlier for the particular unperformed service. This cap applies only to claims that applicable law permits to be capped. It does not apply to refunds or repayment of unearned charges, claims based on negligence, personal injury or death, sexual assault or harassment, fraud, intentional wrongdoing, recklessness, gross negligence, privacy or data-protection violations, unlawful discrimination, statutory damages, statutory consumer remedies, public injunctive relief or any other non-waivable remedy. Section 22 always takes priority.

23.4 For the same limited category of ordinary US contractual economic claims, we do not undertake responsibility for indirect commercial profits or opportunities outside the agreed service. This is not a separate exclusion of personal-injury consequences, statutory remedies or foreseeable UK consumer loss. For New Jersey consumers, sections 23.3 and 23.4 do not apply: liability is determined by the other terms and applicable law.

23.5 No restaurant, independent organiser or member receives a release for their own wrongdoing under these terms. Our personnel may rely on a lawful contractual defence here only for the performance of our service and only where the same defence would lawfully be available to us. This does not protect personal wrongdoing or a matter excluded from limitation by section 22.

24. Your responsibility for loss you cause

24.1 You remain responsible for your own unlawful conduct, fraud, deliberate misconduct and material contractual breaches. Subject to applicable law, you must reimburse reasonable, evidenced loss directly caused to us by that conduct, including a third-party amount we are legally required to pay to the extent attributable to your wrongdoing.

24.2 This is not an indemnity for the mere use of our services, an unproven allegation against you, conduct of another adult you did not cause, or our own negligence or wrongdoing. It does not require a victim, complainant or witness to fund our defence against their claim or to reimburse consequences of an honest report, protected review or lawful payment dispute.

24.3 Any third-party claim must be notified to you reasonably promptly with sufficient information to respond. We will take reasonable steps to limit loss, will not recover twice, and will not settle a claim imposing an admission, non-monetary obligation or unreasonable cost on you without your agreement. Legal costs are recoverable only if and to the extent lawful, reasonably incurred and attributable to the conduct covered by this section.

25. Complaints and informal resolution

25.1 Contact contact@valemark.com with the service or booking reference, the issue and the outcome sought. We will consider the complaint in good faith and aim to resolve it promptly. You may use a representative or an accessible communication method.

25.2 Informal resolution is voluntary and does not suspend a legal deadline unless law or an express written agreement does so. It does not prevent urgent relief, a police or regulatory report, a small-claims filing or another protected step. No term shortens a statutory limitation period or creates an artificial deadline for reporting injury or misconduct.

26. Governing law and dispute resolution

26.1 UK consumers. English law governs the contract, without removing mandatory protections of your home jurisdiction. Consumers resident in Scotland or Northern Ireland may bring proceedings in their home courts or in England and Wales as permitted by law. Other UK consumers may use the competent courts of England and Wales. We will bring a consumer claim only in a forum permitted by applicable consumer-jurisdiction rules.

26.2 US consumers and US Events. New York law governs the contract only to the extent a valid choice of law is permitted. It does not displace mandatory protections of your home state, the law applicable to a local Event or injury, or federal law. A claim may be brought in a competent court in New York, your US state of residence, the state where the relevant Event occurred, or another forum required by law. Neither party is required by these terms to submit a US consumer claim exclusively to the English courts.

26.3 These terms contain no mandatory arbitration, class-action waiver, jury-trial waiver or shortened period for bringing a claim. Either party may propose voluntary mediation after a dispute arises, but this requires agreement and does not delay a claim or urgent protection without agreement. Each party bears its own costs unless a court, applicable law or a valid agreement made after the dispute provides otherwise. Statutory rights to fees and costs remain available.

26.4 A UK consumer attending a US Event, or a US consumer attending a UK Event, retains all mandatory protections that apply to that transaction and incident. The geographical headings do not remove overlapping protections.

27. Changes to services and these terms

27.1 We may make reasonable prospective changes to improve or secure services, reflect law, address genuine operational changes or introduce new features. Material changes to an ongoing paid contract will be notified at least 30 days in advance where practicable, or on a different timetable required by law. A shorter period may be necessary for a legal or urgent safety reason, with notice as soon as reasonably possible.

27.2 We will honour existing bookings and express price or benefit guarantees. Where a detrimental change cannot lawfully be imposed, we will seek agreement or provide the applicable right to leave with an appropriate refund. Continued browsing alone is not agreement to a new arbitration obligation, waiver of an accrued claim or material retroactive change.

27.3 We will obtain fresh assent where required and record the effective version. A later change does not rewrite responsibility for an earlier incident. We will send any additional reminder or shorter-window notice required by a local subscription law even if we have already given general advance notice.

28. General contractual provisions

28.1 We may transfer a contract to a successor only where this does not unlawfully reduce your rights or make performance materially less secure. We will give any required notice and provide a remedy where a transfer is materially detrimental. Assignment of a contract does not itself authorise transfer of personal information in breach of Schedule B or applicable privacy law.

28.2 If a provision is invalid, the remaining provisions continue so far as legally possible. An unlawful term is not automatically rewritten into the broadest restriction a court might accept; consumer-law consequences apply.

28.3 A failure to enforce a right immediately is not generally a waiver of it. These terms do not create a partnership, joint venture or employment relationship with a member merely because of membership. Actual legal duties and relationships are not determined by this statement alone.

28.4 Except for the limited protection in section 23.5 and rights otherwise provided by law, a person who is not a contracting party has no contractual enforcement right. Nothing restricts a regulator’s powers, a victim’s independent rights or a claim against a person actually responsible for wrongdoing.

29. Notices and contact details

29.1 Send ordinary contractual notices, cancellations and complaints to contact@valemark.com or Clanmark Ltd, 39 Long Acre, London, Greater London, England WC2E 9LG. We accept clear electronic cancellation messages subject to any additional methods or formalities the law preserves. We will identify any local contact address legally required for a particular service in the purchase statement.

29.2 We may send service notices to your registered email or another appropriate contact route you have provided. Marketing preferences do not prevent necessary transactional notices. We will not deem a material notice received merely because it was hidden in a website update; delivery and notice rules imposed by law prevail.

Schedule A | UK consumer cancellation information

A1. For an online membership or other eligible service contract, the usual statutory cancellation period ends 14 days after the day the contract is made. Tell us clearly that you wish to cancel before that period expires. No reason is required. Any longer period or additional right arising from inadequate information or other applicable law is preserved.

A2. If you specifically ask us to start an eligible service during that period, we may charge only the lawful proportion for what was actually supplied before cancellation, provided the required information and express request were obtained. Starting a continuing membership, logging in or attending one Table does not automatically extinguish the right to cancel the whole membership. Any exception for a fully performed service requires the separate acknowledgements and circumstances prescribed by law.

A3. A separately purchased catering or leisure service for a specified date or period may be exempt from the statutory cooling-off right. Its disclosed booking-cancellation policy still applies. That exception does not automatically exempt a general membership or unrelated service. Any New York or other mandatory additional right which also applies is unaffected.

A4. We will return sums due following a valid statutory cancellation within 14 days after being informed of cancellation, using the original payment method unless you expressly agree otherwise, without a refund fee. Any lawful proportionate deduction under A2 will be explained.

Optional UK cancellation message

To: Clanmark Ltd trading as Valemark, contact@valemark.com, 39 Long Acre, London, Greater London, England WC2E 9LG.

I am cancelling my contract for the following service: ____________________.

Booking or membership reference: ____________________. Contract date: ____________________.

Customer name: ____________________. Customer address: ____________________.

Registered email: ____________________. Date of notice: ____________________.

Signature, only for a paper notice: ____________________.

You may use this message but are not required to do so. Any other clear, timely cancellation statement is sufficient.

Schedule B | New York protections

B1. Scope and priority

B1.1 This schedule applies to a New York-facing social-referral purchase, including a Table booked in New York and a purchase made with a New York residential or billing address, and whenever New York General Business Law section 394-c otherwise applies. New York registration and online safety duties also apply where the relevant legislation requires them. We do not ask you to misstate your location or residence to avoid these protections.

B1.2 This schedule and your completed New York purchase statement form part of the contract and prevail over less favourable cancellation, referral, privacy, renewal or liability provisions. The protections we expressly give here apply even if an online-service exception might otherwise be available to us. This does not represent that every product is available in New York.

B2. Price, term and additional purchases

B2.1 A covered contract will not require a cash price exceeding US$1,000 or extend its services beyond two years from entry into the contract. We do not rely in this agreement on the statutory online-service exception to those limits. We will not split a single commitment artificially to avoid a limit. A renewal is a new commitment only if lawfully offered and agreed, with the required documents and notices.

B2.2 You are not required to buy an ancillary good or service as a condition of entering into your social-referral contract. For a New York Standard Table, food, alcohol and other restaurant purchases are optional and paid directly to the restaurant if you choose to order them. We will not impose a compulsory meal, drink purchase or minimum spend through a separate bill or through venue conditions. A contrary venue requirement must be resolved before that Table is offered under this schedule. No generic description of a Select Dinner overrides this provision.

B3. Promised introductions and non-performance

B3.1 The completed purchase statement states the service start and end dates, the number of booked Tables and the definite minimum number of introductions to be furnished in each monthly service period, including any shorter final period. For a one-Table purchase wholly within one service month, the minimum is three other adult participants at that Table, unless the purchase statement promises more. A monthly period runs from the stated service start date to the day before the corresponding date in the next month; if there is no corresponding date, it ends on the last day of that month.

B3.2 An introduction for this commitment means an opportunity actually supplied to meet a distinct, eligible adult participant at the agreed Table. Merely generating a name, listing an absent person or counting the same person twice in the same service month is not sufficient. We do not guarantee friendship, romance, reciprocal interest or a later meeting. If you voluntarily do not attend an otherwise properly supplied Table, that absence does not itself establish our non-performance; statutory cancellation rights remain unaffected.

B3.3 If a purchased Table does not supply the promised minimum because of our failure or other participants’ absence, we will offer a replacement or return the affected Table fee, at your choice. For a membership, we will provide the additional remedy needed to deliver the monthly promise or an appropriate price reduction. These remedies do not exclude any greater statutory right.

B3.4 For a contract costing more than US$25, if the promised referrals are not furnished for two successive months, you may cancel and receive a refund of all money paid under that contract. Our cancellation deduction for this particular remedy is zero. This is more favourable than the statutory provision permitting a limited deduction. You do not need to wait two months to obtain a remedy already available for a cancelled or undelivered Table.

B4. Distance, relocation and holds

B4.1 Your purchase statement records the maximum distance you are willing to travel to meet a referral. We will not furnish a referral whose residence is farther from yours than the distance accepted by either of you. This is not satisfied merely because both people agree to travel to the same restaurant. We will obtain sufficient location information to apply the limits without displaying your home address to other members. We do not rely in this agreement on the regional, national or global online-service exception.

B4.2 The service area is stated in your purchase statement. If you move permanently outside it, contact us with reasonable evidence of the move. You may cancel future service without a cancellation penalty and receive the unused prepaid balance, apportioned fairly to undelivered service. No future renewal charge will be taken. We will not force you to accept credit or a substantially more distant venue instead.

B4.3 You may put a membership on hold for up to one year by written notice, without needing our discretionary approval. We may mutually agree a longer hold not exceeding two years. We will stop charges during the hold, preserve the unused entitlement and confirm the revised service arrangements in writing. A hold will not be used to extend a contract beyond a mandatory maximum term; if both rights cannot be honoured through a lawful extension, the unused balance is refundable without a penalty. A separately booked dated Table is subject to its cancellation rights and is not automatically moved by a membership hold.

B5. Cooling off, notices and refunds

B5.1 You may cancel without a fee within three business days after the date you actually receive the completed written contract, physically or electronically. We additionally allow cancellation until 23:59 New York time on the seventh calendar day after that receipt date. The later deadline applies. Your personalised notices state the exact date and time. A required later deadline, including one caused by defective delivery, is not shortened by an incorrect date printed in a notice.

B5.2 This right is not lost because matching has started, payment was taken or the service was accessed during the cancellation period. We will not require you to waive it to obtain a booking. The ordinary Table cancellation policy may give you an additional or later cancellation right.

B5.3 At signature, we will provide the completed contract and purchase statement, two separate copies of the Notice of Cancellation, and the separate Dating Service Consumer Bill of Rights. Required wording will be conspicuous and the notices will use at least ten-point bold type. The documents will be in the language principally used in any oral sales presentation. Electronic delivery and signature will be used only with the required disclosure and consent and in a form you can keep and print.

B5.4 You may cancel by emailing a signed and dated notice to contact@valemark.com or by certified or registered United States mail addressed to Clanmark Ltd trading as Valemark, 39 Long Acre, London, Greater London, England WC2E 9LG. A typed name is accepted as an electronic signature. We also accept a clear timely cancellation through the account control or by ordinary email identifying the contract; we will not use our acceptance of simpler methods to remove a statutory route.

B5.5 Following a valid cooling-off cancellation, we will return payments under that contract within ten business days after receipt of the notice, or sooner where another applicable law requires it. There is no cancellation, processing or matching deduction. Refunds go to the original payment method unless you agree otherwise. A money refund will not be replaced unilaterally with credit.

B6. Personal information and written sharing choices

B6.1 We will not sell, assign or otherwise transfer personal or private information acquired from you, including questionnaires, background information or photographs, without your prior written consent, except where disclosure is required by law. Any necessary permission must identify the information, recipients and purpose. Acceptance of these terms alone is not that permission.

B6.2 For an ordinary Table, a separate written choice may authorise sharing your first name and booking reference with the booked restaurant and your first name with the other booked attendees for the introduction. Photographs, contact details, profile answers, sensitive preferences and allergy information require their own appropriate arrangements and permissions. You can give allergy information directly to the restaurant. Declining unnecessary publicity or marketing does not prevent participation.

B6.3 At the end of the contract or the services, for any reason, we will promptly return the personal or private material covered by section 394-c(6) by certified mail or destroy and delete it, including electronic storage, and promptly certify destruction or deletion to you. Material will be retained only where its retention is required by an applicable federal, state or local law, rule or regulation, or to comply with a judicial court order. A retention preference, a general contractual licence or this document alone does not create an exception.

B6.4 Where a specific legal preservation requirement applies, we will preserve the required material securely and for that requirement, without claiming that all customer data is exempt. Continuing a separate free Club account does not automatically permit us to retain material that must be deleted under B6.3. We will explain the actual treatment of separately provided Club information rather than rely on a blanket exception.

B7. Online safety and fraud notices

B7.1 We provide a safety-awareness notice at New York registration and through a conspicuous link on the home page or first service entry point. It explains caution when meeting strangers, protection of identifying and financial information, telling a trusted person about a meeting, arranging your own transport and meeting in a busy public place. These precautions are guidance, not a waiver or a transfer of responsibility for another person’s misconduct.

B7.2 Where section 394-c(10) applies to an online-service fraud ban, we will notify New York members known to have received and responded to an on-site message from the banned account. The notice will identify the relevant profile, explain the false-identity or financial-fraud concern in the manner the law permits, warn against sending money or financial information, and link to fraud-avoidance guidance. It will be sent within 24 hours after the fraud ban, subject only to any different timing lawfully justified under that section. We will not convert that obligation into an indiscriminate public blacklist.

B8. Enforcement and protected rights

B8.1 You may bring a court action concerning a violation of an applicable social-referral contract or law and seek the remedies the law provides. There is no mandatory arbitration, class-action waiver or contractual shortening of a limitation period. The ordinary US financial cap does not apply to a statutory remedy.

B8.2 A charge, cancellation restriction, privacy term or venue requirement inconsistent with this schedule will not be used to deny the protection it gives you. The completed notices explain your rights and are not a release of claims against Valemark or anyone else.